Customer Relation Management Solutions

Hands How many times have you heard - service is the differentiating factor for attracting and keeping customers?

If you are like most business', getting your arms around customer relationship management and the engagement process, is challenging.

As you grow, add more staff, or extend your offerings, these challenges magnify. Maybe it is as simple as consolidating your Account and contact information is a secure accessible place. Maybe its more.

When was a customer contacted?
What information was sent to them?
What opportunties have been discussed.
What prospects is the business working on?
What is your sales pipeline?

Perhaps you have already considered technology solutions to help you address these challenges, and the traditional options seem daunting, complex, and expensive.

FCT Solutions Group can help. We offer web based customer relationship management (CRM) solutions that can be tailored for your business.

Building on open source applications solutions, we can provide affordable web based CRM with features including

Activity Management
Campaign Management
Opportunity Managment
Sales Process Management - leads - opportunities- quotes - sales - invoice
Communications Management
Support Management
Product / Inventory Management
Reporting

Providing these features as a web service provides the flexibility to manage your business from anywhere, at anytime. Building on an open source framework means you can enhance, and tailor the solution to meet your need without license restrictions defining how you deploy or can afford to deploy. We can help. Ask us how.

Featured Projects

CRM Solutions